Start the day right, with high energy, and pumping up
Times have changed. Office environments are so much more different than they were 20 years ago, especially depending on how successful the company is you work for. Look at Google for example, as you can see from the movie "Interns" that they really care about their employees, and know how to do fun team building exercises that keep your brain sharp. Running a tight ship is one thing, but sometimes, loosening the sails a bit more, and listening to what makes your team happy might be the ultimate breakthrough to the success of your call center.
Get to know your employees, who is the top seller, I love good conversation
This could be a bit difficult but sometimes it just takes a little eaves dropping to see what they are really interested in. Don't worry if you hear them talking about a souped up Honda, and you know nothing about cars do research periodically and strike up conversation with them. Find a common denominator. By that I mean, find something in the office everyone enjoys as a team, so that you can work together to solve a common problem. Encourage the sharing of sales tactics, and giving credit where credit is due. Maybe you can have a day where you surprise everyone and play Pandemic the board game. Everyone loves a fun boss, and everyone loves opportunities to make money, let your employees talk it out, you would be surprised what problems get solved with good conversation.
Take notice in a caring way when you see a fellow employee struggling
I know especially as a manager that this could be very frustrating. Employees seem to be complacent texting on their phone not getting work done, and all you want to do is yell at them. Another approach may be to sit back, relax and have a chat with them (in your office as to not to draw attention) and ask them if they are problems before screaming about their cell phone usage at work. Sometimes just showing you care, might be all the difference. Remember you want people to want to work for you, not feel like they can't do it, or it's too hard. All brains work different. Try to accommodate and work with what you have. We all have our strengths and weaknesses.
What makes a manager great? Do you have any other tips, for managers out there that strive to succeed? Feel free to leave it in the comments along with the office you manage.
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